Whether we meet our customers on the computer screen, by phone, or in person, there are some time-tested solutions to retaining customers and getting enthusiastic referrals. To create enduring connections and meaningful relationships, we need to make sure our everyday interactions are positive, memorable, and special. This interactive session will focus on the six key ingredients we must have to be successful.


Learn the six key ingredients needed to retain customers
Explore the number one path to popularity
Discover the three essentials to relationship marketing
Bonus! everyone who attends can sign up to receive a FREE PDF copy of Arnold’s book Get Along with Anyone, Anytime, Anywhere.


Arnold Sanow

Arnold Sanow, MBA, CSP, is a speaker, trainer, and coach who works with leaders and teams to help them get along better with customers, co-workers, and stakeholders by improving their interpersonal relationships, sales interactions, communication, emotional intelligence, and presentation skills. He is the author of seven books including Get Along with Anyone, Anytime, Anywhere; Marketing Boot Camp; and Present with Power, Punch, and Pizzazz. He has delivered over 2,500 keynotes and professional development programs. Successful Meetings Magazine named him one of the top 5 best “bang for the buck” speakers in the USA. Arnold is also a former adjunct professor at Georgetown University.

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